Understanding user experience is essential to designing a customized solution that appeals to your audience. We use a combination of different methods to uncover insights about your customers that would guarantee your success. Once we have a clear understanding of customer needs, we can create engaging applications that drive retention and profit.
User Experience
User experience is our main focus and we believe it is the key to business success.
Meeting Deadline To Guarantee Client Satisfaction
USER RESEARCH
User research involves collecting information and deep insights about your target audience to uncover secrets that would guarantee the success of your business.
UNIFIED EXPERIENCES
We identify patterns in customer behaviour to recognize their needs and preferences. Equipped with that information, we can foster customer loyalty for your brand. With the help of experts in customer journey mapping, you can offer a seamless experience to customers across digital channels.
PROTOTYPE
After recognizing customer behaviour and preferences, we create a prototype to test with actual customers. This is a low-risk strategy that can offer high-value and allow you to validate your idea before you make a huge investment.
Gottlich Design Sprint jumpstarts product design, validates product direction, and delivers a tested, buildable prototype in weeks — not months.
STRATEGY & IDEATION
We work with you to understand your vision and develop a clear strategy. Using effective methodologies, we ensure that the team understands the customer needs and works to address those.
- Strategy creation
- Service design
- Mapping customer journey
- Mapping customer buying process
- Market analysis
- Competitor analysis
- Stakeholder analysis
- Buyer personas
- Audience Segmentation
HUMAN-CENTRIC APPROACH
Our team can recognise human behaviour to determine your customers’ needs and wants. This allows us to create web apps, mobile apps, custom software and other programs according to the needs of your target audience.
- Design sprints
- UI/UX
- Buying journey
- Customer mapping
- App prototyping
- Deployment strategy
USER RESEARCH
Recognising customer pain points, buying behaviour, opinions about brands and inflection points is critical for the success of your business. We use psychology-infused methods and lean technology to determine what your customers want.
- Customer surveys
- Eye-tracking
- Interviews & focus group
- Usability Testing
- Prototyping
- Experimenting
Ready to Get Started?
